UI Design · Web
Reserviz –Booking Chatbot
A conversational booking interface that replaces complex forms with a guided chat flow — making scheduling feel natural, fast, and human.
The starting point
The challenge
Users booking healthcare appointments faced a confusing process with limited availability visibility, slow response times and no personalised guidance.
The platform lacked understanding of what users actually wanted and needed, resulting in a booking experience that felt impersonal and unreliable.
What we set out to do
Design goals
Integrate a live chatbot to guide users through the full booking flow
Deliver personalised recommendations based on user needs
Simplify choices with a clean, linear conversation flow
Handle errors effectively and maintain context across the session
The solution
What I did
A smart booking chatbot was designed with a user-centric, linear conversation flow. It collects location, date, time, service type and special requests in a structured sequence, then confirms the booking and payment in a single thread.
The UI uses a clean, minimalistic design with predetermined buttons to simplify choices. The chatbot saves context across steps, handles errors gracefully and knows when to end the conversation.
See the full case study
All screens, wireframes and design decisions are documented on Behance.
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